RETURNS:   At Universal Medical Data we are committed to your total satisfaction. If you are not satisfied for any reason you may return the items within 30 days and receive a full refund, less special charges (see below) and shipping and handling.

All pre-engraved medical condition items may be returned for a full refund less any shipping and handling charges.

All return items must be returned new, unused and in the same condition in which it was delivered.

Universal Medical Data will accept the return of all merchandise provided that it is returned within thirty (30) days of purchase and that the product is returned new, unused and in the same condition in which it was delivered. If your medical ID has been custom engraved with your information and cannot be reused it is non-refundable. If part of the product can be reused a return fee of $9.95 for the unusable engraving plate is applied against the total product amount of your returned item

All refunds will be credited by the original method of payment. Refunds will be processed within 10 days once the product has been received.

The customer is responsible for return shipping expenses.

EXCHANGE: Exchanges can be made only to those items that are unopened and unused and those which are not personalized and engraved. To request an exchange of an item we suggest that you register on our website and complete a Return Merchandise Authorization (RMA) from Universal Medical Data. To receive your RMA, log on to your account at for specific return items. Note that you must have registered your account to access this information online.